There are many of you ordering on the platform. Thank you for your trust.
We inform you that despite the current situation, the processing of your order is proceeding normally. However, slight delivery delays are expected.
Stay tuned, our customer service remains at your disposal for any assistance.
Thanking you for your understanding.
The present conditions are concluded exclusively between the company maysange.com and any person visiting or making a purchase via the site maysange.com. The parties agree that their relations will be governed exclusively by these General Terms and Conditions of Sales which are accessible on the site www.maysange.com. Maysange.com reserves the right to change this Site and these terms and conditions at any time. Therefore, it is understood that the applicable conditions are those in force on the site at the time of the contract. Finally, these conditions define the terms of sale between maysange.com and the user. They regulate the different steps to follow to place an order on this site. The date of posting of these general conditions of sale is valid for the date of their entry into force.
Terms of Sale updated and applicable from December 10, 2013.
Orders are effective from the date of receipt of payment. You have a period of 3 days to modify your custom order. Any changes to orders and any conditions incidental or derogatory to the object and terms of the sale are valid only to the extent that they appear in the offer or confirmation made by the seller.
Custom dresses and custom-colored dresses cannot be returned or exchanged.
Any offer to sell is subject to availability. Nevertheless, if despite the vigilance of the seller regarding his stocks, the products were unavailable after the order of the buyer, maysange.com is committed to inform you as soon as possible, and may allow you to cancel or modify your order.
No unilateral order cancellation will be accepted without the agreement of the company www.maysange.com
Maysange.com strives to describe and present the items sold on the site with the utmost accuracy. However, in a permanent effort to improve the quality of our products, we may have to slightly modify some of their characteristics. Moreover, despite all our precautions, errors may have occurred. In no case could our responsibility be engaged. If you notice an error on our product sheets, we thank you to report it so that it can be quickly corrected. Similarly, the photos of the products diffused on Maysange.com are not contractual. In no case the responsibility of Maysange.com cannot be engaged on the basis of these said photos.
The products are deliverable anywhere in the world. They will be delivered to the delivery address that the user has entered on the order form. Delivery times announced on the site apply from the receipt by the user of the e-mail order confirmation sent by Maysange.com. These deadlines are purely indicative and cannot be guaranteed by the company. Regarding the receipt of packages, Maysange.com strongly recommends the user to check the apparent condition of the products upon delivery. In case of doubt, it is advisable to the user to open the package in the presence of the carrier to ensure the absence of damage to the product. The amount of shipping costs is mentioned at the time of validation of the order by the user, it contains: - the administrative processing of the order, - the preparation and shipping of the parcel - the expenses calculated according to the weight and destination of the order. Our shipments are insured in parcel; therefore, the received dresses must be folded. Your dress can arrive slightly crumpled. + amount of costs.
The prices displayed on the Site are indicated in euros and can be converted into other currencies, depending on the need of the user. Product prices are displayed excluding shipping, import tax, price of some packaging or price of other optional services, subscribed by the user.
Shipping, packaging and other optional services will be made known to the user on the summary screen before final confirmation of the order.
Any order placed on the Site and delivered outside China may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are at your expense and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes.
The products remain the property of maysange.com until the complete collection of the order by maysange.com. However, upon receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.
The user can pay with a credit card, Visa Electron, Visa, Mastercard, or Bank Transfer. The sums collected cannot be considered as a deposit.
8. RIGHT TO RETRACT
In accordance with the legislation, the custom dress or the personalized dress cannot be exchanged or refunded. Similarly, all dresses not identical to the photo will not be exchanged or refunded (change of color, length, changes on the dress, etc.). Maysange.com disclaims any liability in the event of improper measurements taken by you. As such, only the dresses of our category "Dresses in Stock" are likely to be exchanged or refunded. All our products being made individually, in a traditional way, it is possible to note a difference of 1 to 2 cm with the measures requested. The user has a period of 14 working days from the date of receipt of his order, to return any item does not suit him and request the exchange or refund.
9. PROCEDURES OF RETURN AND REFUND
You have a period of 7 days from receipt to notify www.maysange.com of your wish to return the product: which does not suit you or not in accordance with the order. To facilitate the return and identification of returned products, thank you to ask us for a return number beforehand, by sending an email to the Post-Sales Service. Without this return number, your package may not be accepted by our services and therefore returned to you.
The return shipping fee for a retract will be your responsibility. They will be the responsibility of maysange.com in case of error on our part.
This right of return can only be accepted for products in their original state, with a copy of the purchase invoice. Items returned without a label, damaged or soiled by the customer are not included.
The customer is free to return the package in the manner he prefers. However, in order to avoid problems, we strongly advise to return your package, in China, with a tracking number and insurance (eg Colissimo International) We would not be responsible for loss or damaged packages.
We promise to make a credit or a refund within a maximum of 30 days after receipt of the products by us. No sending against refund will be accepted for whatever reason. As the custom dresses, personalized colors dresses cannot be taken back or exchanged. Likewise, all promotional dresses (labeled Promotion or Promo) will not be taken back or exchanged.
The responsibility of maysange.com cannot be retained in case of failure to one of the contractual obligations which belongs to him due to a fortuitous event or a case of absolute necessity as defined by the French jurisprudence. As delivery times are indicative and therefore not contractual in nature, the responsibility of maysange.com cannot be retained in case of non-compliance with these dates.
11. RESOLUTIVE CLAUSE
In case of non-compliance with one of the obligations of the buyer by the latter, the sale will be terminated automatically and the goods will be returned to the seller if it suits him, without prejudice to any damages that the seller could assert his right to the buyer, within 48 hours after, the formal notice remains ineffective.